Our Response to Covid-19

Dear Valued Chicago POS Customers

The COVID-19 outbreak is an unforeseen pandemic event.  We know many of you have been affected and many are still struggling in dealing with the virus. While our offices may have limited hours of operation, our entire staff is available by phone, remote support and web or in person meetings. Chicago POS Systems, along with the Retail Solution Providers Association (RSPA), has compiled some resources to assist our customers. Please do not hesitate to reach out. We are here to help.

stay safe. stay strong.

We are in this together and we are here for you

With the current challenge’s restaurants are facing, it’s important we as a community pull together. We know your business – like ours – is all about doing your best to serve your customers. We’ve put together a “rapid response” program to help you keep serving your guests in a way they’re comfortable with, and for you to keep generating revenue.

We want to help you by providing FREE Online ordering for 90 days

Chicago POS Systems is making Heartland Restaurant Online Ordering available for free to restaurateurs for the next 90 days – with no obligation to continue beyond that point. Chicago POS will help you set up a basic online ordering menu, and all you need is an iPad to receive the orders in your restaurant. Orders are processed by Heartland Payments. Standard credit card processing rates apply. Your free Online Ordering website will be branded with your logo and color scheme when you supply us with your logo.

Even if you are not a traditional take-out restaurant, or never offered curbside or delivery before, consider if this opportunity makes sense for your business. Online ordering for carry out, curbside, and delivery is more important now than ever.


Frequently Asked Questions

There is no catch. We will provide Heartland Restaurant Online Ordering, Text Messaging, and Delivery Order Driver Management FREE for or 90 days with no software or hosting costs, and no obligation to continue past that point. There are no cancellation fees, no obligations, and no purchase required. The service will automatically discontinue after 90 days.

We program up to 25 core menu items & modifiers at no charge. We do this for quick rollout, to avoid programming charges, and to help you offer a streamlined menu. (But if you want more, we can arrange to help you plan and program it. A reasonable programming fee will apply.)

Under this plan, this is a freestanding Online Ordering Solution. It does not integrate with your existing POS. You will receive OLO orders on your own iPad, then ring them into your main POS to print kitchen tickets and for accounting if you chose to do this.

You provide (1) iPad to run the software, and you connect it to your WiFi at the restaurant. Other POS hardware is not needed or included. Android is not supported.

Online orders require your customers to checkout and pay by credit card, then orders appear in the restaurant on the iPad.

You ARE NOT required to change processing on your current POS. During this promotion, only the orders from your free Heartland Restaurant Online Ordering website are processed by Heartland Payments. Standard processing rates apply.

The goal of this plan is to get online ordering and delivery capabilities to you quickly and for free. You will have free access to the Heartland Restaurant Cloud Managed POS System, including 1 POS License, text messaging and the Cloud Managed Admin Portal, so you can explore the functionality. (Our standard POS setup & training is not included as part of this plan.) For more functionality, you will need to purchase a complete POS system.

Heartland Restaurant  can do many things older pos systems can’t do. In this case: it can send a text message to a customer when their carry out order is ready. To practice social distancing, they can wait in their car until they receive the “order ready” text.

If you decide to take advantage of the free built in Delivery Order Driver Dispatch Mapping system, when an order is assigned to a driver, they automatically receive a text message with the order address information for quick and easy mapping & routing.

  • You will be messaged when 30 days remain and 15 days remain.
  • On the final day a message will be sent stating that if you don’t convert the account to a standard plan, it will be deactivated in 7 days.
  • 60 days following the end of the trial period, all account information will be removed.
  • You can elect to convert to full POS and add capabilities at any time. A proposal will be provided upon request.

We’re receiving a large response and demand for this offer, so our best answer is: We will work with you to roll it out as soon as possible. Typically, a few days, but that can change at any time.


We are taking steps to make sure we continue providing you with the reliable service you expect every day. We are here to support your business. Our Support Helpdesk is available and Onsite Emergency Support Service is available. At the same time, the safety of our employees, customers, and community is a top priority. We are making sure our employees are able to work from home if need be and get the tools they need to do so. We are reinforcing rigorous cleaning and sanitation procedures.